Firewall

If, by running /sr status you get the following red message:

> Plugin currently can't fetch new skins. You might check out our Discord at ...

Then this means your server cannot connect to the APIs the plugin requires to work.

How to fix it?

This is a good question, and you are the right place to get an answer. Our plugin needs the following domains at the following ports to be fully reachable:

All the required rules are outgoing, the only incoming traffic that should be accepted is the one from already established connections. Your server must be able to connect to the other networks. SkinsRestorer doesn’t** require any incoming traffic from new connections to be accepted.

If you are using a firewall, you need to open these ports on those domains to allow the plugin to connect to these APIs. You also need to make sure that the port 53 of your DNS server you are using is reachable and working.

How to ask your hosting provider for this?

When you only have access to a panel like Multicraft, Pterodactyl or Pelican, you aren’t able to change firewall settings yourself. Use the below template to create a ticket / send an E-Mail to your Minecraft hosting provider and ask them to open the required ports.

Title: Firewall issues
 
Dear Mc-Service provider,
 
I believe that your firewall setup is restricting one of my plugins to work properly, namely, SkinsRestorer.
In order to allow it to function properly, I need to be able to open new outgoing connections to specific HTTP REST API services.
You can see the list of required traffic at: https://skinsrestorer.net/docs/troubleshooting/firewall
 
I kindly request that you permit such traffic for all Minecraft hosting services associated with my account.
 
If you have any questions, feel free to contact SkinsRestorer's team via:
Discord - https://skinsrestorer.net/discord
Email - support@skinsrestorer.net
 
Kind regards